Compare scope before the monthly fee
Hosting, a Shopware subscription and a maintenance agreement cover different responsibilities. A maintenance price is not automatically an all-in operating budget. List the services you already pay for, then identify who owns updates, monitoring, incident investigation and recovery.
Ask whether the quote covers your current shop as it stands or assumes that existing problems have already been resolved. A heavily customised checkout and a standard storefront can require very different amounts of work.
Devizart’s published care packages
| Package | Monthly price | Included developer time |
|---|---|---|
| Essential | €149 | 2 hours |
| Business | €349 | 6 hours |
| Premium | €699 | 16 hours |
These are Devizart’s prices, not an industry average. Packages run month to month after the first three months. Extra developer hours are available at a fixed rate; ask for the applicable rate before approving extra work. Read the full package inclusions and support terms.
Questions that prevent surprise costs
- Are plugin updates tested in staging, and who resolves incompatibilities?
- Does the backup cover both files and database, and is restoration tested?
- Does the support promise describe a reply, investigation or resolution?
- Which changes use the included developer hours?
- Are hosting, paid extensions and third-party subscriptions billed separately?
- How is work beyond the package estimated and approved?
Match the package to the work
Consider how frequently your shop changes, the integrations it depends on and the impact of an interrupted checkout. A business with regular catalogue changes may need more engineering time even when traffic is modest. Ask for a clear escalation route if an incident exceeds the normal maintenance scope.
Start with the website checker for public SEO and cache signals. Then review versions, extensions, logs and checkout behaviour with your technical team. A public scan cannot determine the complete maintenance workload.